Services Provided

RAH Colours is a platform for professionals offering:

• Colour Analysis Tests: Tools for conducting proprietary colour analysis tests with clients.

• Client Management Tools: Features to manage client data securely.

• Access to Research: Insights and research related to colour preferences and trends

Account Registration

To access our services, users must create an account and provide:

• Full name

• Business name and Tax ID

• Country of operation

• Email address
  We collect this information to verify users as professionals operating businesses. By registering, you confirm that the information provided is accurate and current.

Plans & Payment

We offer three options:

• Free Plan: Allows a single test for personal use.

• Standard Plan: Limited features for businesses.

• Premium Plan: Advanced features for businesses.

 
Refund Policy
We offer a free plan that allows users to experience the platform and take one test for themselves, enabling them to evaluate the service's potential before committing to a paid plan.

1. No Refund Policy:
   Payments for Standard and Premium plans are non-refundable. This policy is in place because users have access to a free trial to assess the platform’s value before upgrading.

2. Exceptions for Technical Issues:
   Refunds may be considered in cases of verified technical failures or billing errors caused by the platform. To request a refund, users must contact info@rahcolours.com within 30 days of the issue, providing a detailed explanation and relevant proof.

3. Pro-Rata Refunds for Long-Term Subscriptions:
   In exceptional cases, users with annual subscriptions may request a pro-rata refund if they encounter continuous technical issues that render the platform unusable. This is determined at our sole discretion.

Data Collection & Usage

We collect the following data:

• User Information: Name, address, email, business name, and Tax ID.

• Client Data: Name, Country of Birth, Age Range and Gender (for statistical purposes).

We use this data for:

• Statistical insights on color preferences across demographics.

• Platform improvement.

Data Sharing

We do not share data with third parties currently. In the future, aggregated and anonymized statistical data may be shared for research purposes.

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Data Security

User data is protected with encryption and limited access.

User Rights

Users may:

• Request account deletion at any time. Upon deletion, all personal information will be erased, but anonymized statistical data will be retained.

• Access and update their data within their account settings.

• Request User Data Deletion:

  • Users can request the deletion of their account and personal data by contacting us at info@rahcolours.com. Upon receiving your request, we will process the deletion of your personal data within 30 business days.

  • Please note that we are required to retain anonymized data (such as age, gender, and preferences) for statistical analysis purposes even after account deletion.

Intellectual Property

The RAH Colour Test is proprietary and protected by copyright and trademark laws. Professionals may use the tools and insights freely in their work, provided they:

• Acknowledge the RAH test trademark on reports.

• Do not reverse-engineer or modify the tools or test.

Disclaimers

• Accuracy of Results: The accuracy of color test results depends on how seriously participants engage with the process. Results are subjective and not guaranteed to achieve specific outcomes.

• Platform Reliability: While we strive for uninterrupted service, we do not guarantee the platform will always function without errors or downtime.

Liability Limitation

RAH Colours is not liable for:

• Any disputes arising between professionals and their clients regarding test results.

• Business losses, revenue losses, or other indirect damages caused by the use of our platform.

Cap on Liability:

• Our liability for any claims relating to the use of the platform, whether based on breach of contract, tort, or otherwise, will not exceed the total amount paid by the user for the service during the 12 months prior to the incident. This limitation ensures that our responsibility aligns proportionally with the services provided.

Exclusion of Indirect Damages:

• We are not liable for any indirect, incidental, special, or consequential damages arising from the use of the platform. This includes, but is not limited to, lost profits, loss of business opportunities, or reputational harm.

• Reasoning: Our platform provides tools and insights to professionals, but we do not have total control over how users choose to implement or interpret the results generated. Users are responsible for ensuring the proper application of these insights in their professional work.

Legal Exceptions:

• Nothing in these terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot be excluded or limited under applicable law. We remain committed to ethical business practices and full accountability where required by law.

User Obligations

Users agree to:

• Refrain from reverse-engineering, copying, or redistributing the RAH Colour Test or platform features.

• Use the platform in compliance with applicable laws and these Terms.

Violations may result in account suspension or legal action.

Governing Law

All disputes related to these Terms shall be governed by the laws of Romania, where RAH Colours is based. Disputes will be resolved in Romanian courts unless otherwise required by local laws.

Support Sevices

For assistance, users may contact info@rahcolours.com. While we strive to respond promptly, availability may depend on the time zone and the timing of the request. Support is primarily handled in Europe.

Uptates on Terms

We may update these Terms periodically. Users will be notified of significant changes via email or platform notifications.